Customer services...

We often give a TIP in a restaurant if we like their service, not even if we liked or so it has become the trend nowadays. Tip is originally invented in Old UK. TIP stands for “To Improve Promptness”. But these days Promptness or service..?! Who cares..! I am mentioning about all the service like banking, utilities, electricity or telephone etc. I had a worst experience recently with my depositary service provider. I purchased some shares for which I did not receive the contract notes. I called up their HelpDesk. The conversation happened this way after she verified that me is me and not anybody else... :D


Me: I have not received the contract note for xx and yy shares purchased on 29th December. Can you resend the one just incase that’s returned?
She: Of course, I can. But that will be charged at Rs50. May I take the request?
Me: Why should I be charged? I’ve not received it. Do you have any p-o-d that indicates that it was delivered once and I am demanding again?
She: We don’t have tracking systems, Sir. So I don’t know weather its delivered or not but I need to charge you if you demand for duplicate.
Me: But Maa’m, I am demanding for original not the duplicate…?// Did you understand?
She: That I don’t know but if I take a request I need to charge you.
(What the hell??/ )
Me: (shouting) Why do I pay for your mistake. If you have any proof that it has been delivered to me and I am asking again you have all rights to charge me. If not, you need to assist me with a copy.
She: Why did you ask for this after almost after 2 months time.
(Oh God…! What a funny question??? I was playing sudoku or anything, what you gonna do with it..) (I controlled my temper, anyways..!)
Me: Can I speak to you senior in this matter..?/
She: Even she is going to say the same…
Me: (in a loud voice) Maa’m, I received the bank statement a day before in which I found that this note is missing. Now I don’t want to argue with you anymore. Can I speak to your senior? Can you please transfer the line?...
She finally did..! And believe me guys, the senior understood my problem in a minute and sent me the note. Of course, without any additional charge…! This was nice experience. But one thing I would like to mention good part about the junior. She was very calm and she never spoke to me in high volume or in hash tone even though I was rude at her couple of times that I agree. But where they goana take the customers this way..??/// What’s the future..?/ I am sure you all guys must have faced the similar experience with the service providers.. Do comment...